As a consumer you may withdraw your contractual declaration within 14 days in text form (e.g. letter, fax, e-mail) without indicating the reasons , or - if you receive the product before that period expires - by returning the product. The set period commences upon receipt of this information in text form, but not before receipt of the goods by the recipient (as regards repeat deliveries of the same kind of goods, not before receipt of the first partial delivery) and not before satisfaction of our obligations to provide information pursuant to Sec. 312c(2), German Civil Code (BGB), in conjunction with Art. 1(1), (2) and (4), German Civil Code Regulation on Information Duties (BGB-InfoV), as well as our obligations under Sec. 312e(1) first sentence, German Civil Code (BGB), in conjunction with Art. 3, German Civil Code Regulation on Information Duties (BGB-InfoV). Timely dispatch of the declaration of withdrawal or of the product shall suffice to comply with the set period for withdrawal.
The withdrawal in writing is to be sent to:
kymo GmbH – Alter Schlachthof 51 – 76131 Karlsruhe - Germany
The withdrawal by e-mail is to be sent to:
info@kymo.de
The withdrawal by fax is to be sent to:
+49 721 96 14 02 99
Withdrawal by return of the product shall be directed to:
kymo GmbH – Alter Schlachthof 51 – 76131 Karlsruhe - Germany
In case of valid withdrawal, the performance received by both parties shall be returned. If you are unable to return the received goods in whole or in part, or only in a deteriorated condition, you are obliged compensate us accordingly for the value. This shall not apply where items are provided if deterioration of the goods was caused solely by their inspection such as you could have carried out in a retail store, for example. Apart from this, you can avoid an obligation to compensate for the value by refraining to make use of the goods as your property and by refraining from anything that impairs their value.
The goods shall be collected from you by a third-party enterprise at our expense and risk. Customers from other European countries shall bear the collection costs themselves. Please contact our customer services department about these costs.
According to Sec. 312d(4)(1), German Civil Code (BGB), the right of withdrawal is excluded for the delivery of goods manufactured according to customer specifications.